Zero Tolerance on Downtime

We stop at nothing to keep you moving.
zero tolerance

At Orwell Truck & Van we understand the importance of uptime and the impact it has on your business when a vehicle is off the road.

Mercedes-Benz Service24 - roadside assistance is dedicated to providing operators with an industry leading roadside response time of 55 minutes* anywhere in the UK and a roadside repair rate of 90%, you can be confident that your vehicles are in the best hands.

Mercedes-Benz Zero Downtime commitment. If for any reason we do not have your vehicle up and running within 24 hours, we will provide you with a like-for-like replacement for free. We also offer the option of a rental vehicle, in which case we cover all of fees involved. We trust you’ll never need this service, but we make it available as your peace of mind and confidence in us is a priority.

<b>“Trucks you can Trust”</b> is a Mercedes-Benz brand promise. We combine the quality of our manufacturing with world-class support through initiatives such as Zero Tolerance on Downtime. This is an exclusive brand commitment to all on-road factory-standard Mercedes-Benz vehicles that are on a Full Service Contract Complete or an ISP.